We respond to all customer support requests within 24 business hours.
We are a family run, veteran owned, by bikers, for bikers business.
Orders ship 6 days a week and we strive to be as fast as possible. We too know what it’s like to wait for parts with the burning itch to ride. Our entire staff is made up of riders (ok we have one scooter guy but its 2 wheels so we count him). The fact that we are riders and garage builders like you means we care about your order and business, but there are only so many hours in a day so please be patient with us.
We are not the biggest website but nobody pays attention to the vintage machines like we do and we genuinely appreciate your business.
In order for us to efficiently process your request, please be sure to give us all pertinent information for your inquiry, including product name or number, your contact info, order number, if applicable, etc... Parts orders can be placed online 24/7. To track an order, please login into your account. You can also request information 24/7 by submitting a support ticket below.
To easily find the parts you're looking for please use the search by bike tab at top left, all parts we carry are displayed online and regularly updated.
We can also be reached by phone if you need that human touch 1 888 851 5559. If all the lines are busy you will be prompted to leave a message all calls are follow up on within 24 business hours. Please do not leave phone messages and submit support tickets as this creates confusion for you and us.
Submitting a support ticket below is the best way to ensure continuous, track-able follow ups on your parts or shipping questions.
- Bear and the OBB crew